Returns and Refund Policy
Thank you for shopping at our store. Please find the Returns and Refund Policy.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 15 days
- The product is in its original packaging
- The product isn’t used or damaged
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
- By phone number: +61 08 8449 7994
- By email: [email protected]
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Ms. Janma.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
If you have any questions about our Returns and Refund Policy, please contact us.